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Who We Serve

Lane County adults experiencing intellectual or developmental disabilities who want to set goals, live their dreams, and choose the supports needed to live life as independently as possible!

You Are an Oregon Resident

Full Access serves Lane county. There are 14 brokerages across the state of Oregon. Each county is served in some way by an area brokerage.

You Are 18 years of age or older

Clients come to Full Access through their county developmental disabilities services case manager. Currently, only adults are eligible for brokerage services.

you have a developmental disability

A developmental disability is a chronic physical and/or mental impairment that occurs before a person is 22 years old, and that affects the person’s abilities in at least three of the following areas: communication, capacity for independent living, economic self-sufficiency, learning, mobility, self-care and/or self-direction.

You live on your own or with your family

Brokerage clients must live with family or on their own – and may not be receiving other comprehensive services, such as foster care or group home care.

Step 1


Full Access receives referrals through the Lane County Developmental Disabilities Services. Once eligibility is determined, you may choose to have case management services through the county developmental disability program (CDDP) or a brokerage, such as Full Access.

Step 2

Personal Agent

Upon enrollment, you will be connected with a case manager, also known as a Personal Agent (PA). The PA is not a direct support provider, but they are the point of contact to help with service coordination, accessing resources, and advocacy.

Step 3


The Oregon Needs Assessment (ONA) tool is used to determine what level of services you are eligible for. Your PA will then help you create an individualized support plan (ISP). The ISP documents your goals, outlines the supports and services you will use, and helps providers know how to best support you. Paid supports are meant to promote independence, integration, and self-determination.

Step 4


Once the ISP is created, your PA helps you find services and providers who will deliver the support you need to meet your ISP goals. You are responsible for choosing the providers that best fit your needs. A provider can be a natural (unpaid) support or someone who is paid through ISP funds.

Step 5


Through regular contact with your support team and providers, you and your PA work together to monitor the quality and effectiveness of the services provided to you, and the progress you make toward achieving your goals. You can work with your PA to make changes to your ISP goals and support services, if needed.

Step 6


Your PA works with you and your support team to make changes to your supports and services, as life changes happen. The ISP is a “living document” that adjusts to fit your current needs and goals.

What is a brokerage?

A brokerage is a private agency (usually nonprofit) that contracts with the Oregon Department of Human Services to provide case management, resources, and access to in-home support services. We offer self-directed, person-centered services, that align with what each person wants and needs to live in and be involved in their community.

What are brokerage support services?

Full Access provides the following services and supports:

  1. Assisting individuals with developmental disabilities to determine their needs, plan support services in response to those needs, and develop individualized budgets based on available resources
  2. Assisting individuals with developmental disabilities to find and arrange the resources necessary to implement support services
  3. Assisting individuals with developmental disabilities in assuring the effective implementation of their plans over time, and help make adjustments to the plan or plan goals as necessary
  4. Providing information, education, and technical assistance for individuals with developmental disabilities in order to help facilitate effective plan implementation
  5. Acting as a general fiscal intermediary in the receipt and accounting of certain funds on behalf of an individual in addition to making payment with the authorization of the individual, and accounting for certain plan costs
  6. Facilitating development and expansion of community resources
  7. Assuring and assisting individuals with developmental disabilities in monitoring the quality of their supports
What can my support service money buy?

Support service dollars are used to purchase disability related supports in any of 16 categories: community inclusion, community living supports, environmental accessibility adaptations, supported employment services, respite care, family training, homemaker, non-medical transportation, chore service, occupational therapy services, personal emergency response system, physical therapy services, special diets, specialized medical equipment and supplies, specialized supports, speech, hearing, and language services.

Your Personal Agent can help identify your needs and services allowed by the expenditure guidelines.

What is a service provider?

Service providers can be individuals (Personal Support Workers), agencies, or local businesses that provide the supports that help an individual meet their daily needs and work toward short and long term goals. Personal Agents assist with the process of setting these supports up and monitoring services.

How can I get a hold of my Personal Agent?

Full Access is open Monday through Friday from 8:30 to 5:00. Personal Agents can generally be reached during those hours by calling the office at 541-284-5070. They can also be reached through e-mail. In case of emergency, call 911.

How do I find housing or employment?

Talk to your Personal Agent about your wants, needs, and dreams! They will help map out a path and find the services you need to achieve those goals.

Don’t see your question?

If we haven’t answered your question on this page, please contact us directly for additional assistance. Thank you!









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    Our philosophy

    Respect for the right of every person to exercise control in pursuing, developing, achieving, and maintaining a quality of life consistent with their preferences and choices. Our philosophy in supporting people with developmental disabilities is that when a person needs and wants professional support, that support should be melded with natural support.

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