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Meet the Staff



Executive Director

Learn more about Sandy

Sandy started working with Full Access in May 2003. She graduated from the U of O with a Bachelors Degree in Education.  Prior to Full Access, she worked as a Program Manager, Instructor, and Workforce Development Director. Sandy has worked in education and social services for most of her career.  Sandy began working at Full Access as a Personal Agent in 2003.  When not working, Sandy enjoys spending time with her three children and her husband.

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Program Manager

Learn more about Chrystal

Born and raised in Coeur d’Alene, Idaho, Chrystal relocated to Eugene in 1997. She has been a part of the DD Community ever since, with experience in group homes, Goodwill, Pearl Buck and has been with Full Access since March, 2004. Chrystal loves helping people realize and achieve their goals. She embraces the pioneering aspect of the Brokerage, treading new territory for the people we serve. When not at Full Access, you can find her spending time with her family, camping, or running away to the coast.

robyn and kora


Operations Manager

Learn more about Robyn

Robyn is a native Montanan who escaped to Oregon in 2014. She has spent most of her career in human services, including managing programs at Easter Seals-Goodwill in Montana and management for the State of Oregon’s Stabilization and Crisis Unit. Her favorite season is summer. When she’s not working, Robyn enjoys live music, art, thrift stores, and exploring Oregon (especially the coast).

“Go confidently in the direction of your dreams. Live the life you have imagined.” ~ Henry David Thoreau

Mike Shugrue


Program Supervisor

Learn more about Mike

Mike grew up in Massachusetts, and also resided in Vermont and Rhode Island before moving to the Eugene area in 2014. Mike has a Bachelor’s Degree in Psychology from Worcester State University in Massachusetts, and has traveled extensively around the United States, crossing the country seven times “on the road”. His wife Patricia originally grew up in Eugene, so they decided to take their son Nic and three cats to the west coast to live. Prior to relocating to Oregon, Mike worked in Rhode Island as a Coordinator in both Adult and Child & Family Services, as well as Human Resources and Staff Recruiting. He also worked as a Job Developer here in Eugene before joining the Full Access team in December 2015. Mike has a passion for making “community connections” for the individuals we support, and in Rhode Island he was involved with theater productions, “anti-bullying” groups, as well as several arts and recreational programs. He spends his “off” time running improv groups through Kindtree and the OSLP Arts & Culture Program.

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Finance & Benefits Director

Learn more about Eileen

Bio Coming Soon.

Taylor Higley


Executive Assistant

Learn more about Taylor

Taylor started at Full Access in January of 2014. She grew up in Eugene and attended the University of Oregon, studying Cultural Anthropology and Non-Profit Administration. As the Executive Assistant, Taylor enjoys working with the amazing staff at Full Access and interacting with the Full Access Community. When away from work, she loves reading, traveling, and spending time outdoors with her two monstrous dogs, Tucker and Truman.

Cindy Carney


Customer Service Assistant

Learn more about Cindy

Cindy began working at Full Access in Spring of 2008. You might have seen her as you entered the front office of Full Access. She has often taken part in  Full Access events and has enjoyed them very much. She loves meeting our clients at these events and observing them enjoying themselves.

Cindy is a native Oregonian, is married, and has two sons. She loves watching the Oregon Ducks play football. She enjoys hiking, sightseeing, gardening and watercolor painting. Cindy also loves to spend time with her dog, Maddy.

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Customer Service Assistant

Learn more about Cathy

Cathy’s favorite animal is…. ALL of them! Spring is her favorite season, and she enjoys biking. If she were an animal, she would like to be an otter. She loves our earth and does everything she can to respect and care for it.

“Live in Gratitude”

Jason Serbesku


Data Processing Speciailist

Learn more about Jason

Jason grew up in St. Paul, MN, but having lived in Seattle, San Diego, and NYC among other places has certainly expanded his horizons. When he moved to Eugene, where many of his friends in the ASL community are located, he rediscovered a hometown nostalgia that reminds him of his summers visiting grandparents who lived in a similarly-sized city. Jason loves working at Full Access with such great coworkers, who work hard everyday to make a difference in people’s lives and the community. He has decades of experience in administrative roles, as well as customer service and other work experience. In his free time, Jason likes reading, writing, playing games, and hanging out with his friends. He loves animals, nature, and camping. He especially enjoys humor, seeing it as a spice of life, capable of helping us cope with our worst tragedies, and keeping us humble in our greatest achievements.

Jodi Davis


Lead Personal Agent

Learn more about Jodi

My favorite color is orange. On the weekends, I catch up on chores and Netflix and enjoy a restful nap or spending time with family.  At work, I usually have candy in my office to eat around 3 PM and you may hear me singing parts of random songs.

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Lead Personal Agent

Learn more about Amberlee

Amberlee is excited to take on her role as a Lead Personal Agent. She earned her Bachelor’s degree in Social Work from the University of Alaska Fairbanks in 2003 and worked in a variety of human service settings before relocating to the lower 48. Prior to her arrival in Oregon, Amberlee worked as a Case Manager in Lawrence, Kansas and found her niche in working with individuals with disabilities. It did not take long for the west coast to lure Amberlee to Oregon with its promise of outdoor adventures. In addition to being a devotee of all things Alaskan, Amberlee is also an avid reader, an eager explorer and a seasoned softball player.

Shonna Aiken


Personal Agent

Learn more about Shonna

Born in the Silicon Valley and raised in Southern Oregon, Shonna Aiken has made a career out of working with underserved and vulnerable populations. She started working for Marta’s House (Formerly known as the Klamath Crisis Center) as a Sexual Assault/ Domestic Violence Advocate. She was a first responder to the hospital and crime scenes while also working the 24-hour Suicide/Mental Health Hotline. Later, she was stationed in the Klamath County District Attorney’s Office as the Court Advocate. She was able to obtain her Bachelors of Science in Applied Psychology from Oregon Institute of Technology. She relocated to Lane County in 2015 and after a two-year stint with RISE Services, she began working for Full Access in the winter of 2018. She enjoys spending time with her family and friends, and in her free-time, she is a creative writer, spray-paint artist, and illustrator.



Personal Agent

Learn more about Samantha

Sam plays volleyball twice a week. She loves elephants, and her favorite color is teal!

Mel Collier


Personal Agent

Learn more about Mel

Mel likes to dance, bake and eat desserts, be outdoors, hike, lie in the grass on a warm day, travel, and spend time with family and friends. Sunny days make her happy. She adores quality chocolate. Mel is a UO alumni, with a bachelor’s degree in sociology, and a minor in business. Being part of the movement for equality is important to her. Given that, sociology seemed like the right choice!

Sarah in car


Personal Agent

Learn more about Sarah

Sarah is a native Oregonian and graduate of the University of Oregon. She began working with individuals with developmental disabilities at a vocational agency, South Oregon Training and Habilitation, in 1992. Before coming to Full Access, she worked at Oregon Supported Living Program, Alvord-Taylor and Pearl Buck. “The aspect of the Brokerage that I find most rewarding is my ability as a Personal Assistant to advocate, not only for the needs of our clients, but their personal dreams and goals, as well.” Her leisure activities include: Yoga, running, gardening, reading, music and vacations with with great beaches and swimming. She also enjoys quality time with her husband Jeffrey, family, friends and 5 cats (Hazel, Koufax, Olivia, Beatrice & Jolson).

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Personal Agent

Learn more about Ashley

Ashley joined the Full Access team in November of 2016. She was raised in Eugene and graduated from the University of Oregon in with a degree in Family and Human Services and a minor in Special Education. Her favorite food is mac & cheese. She loves hedgehogs and other cute animals. Her favorite dinosaur is the velociraptor and her favorite TV show is Parks and Recreation. On weekends, Ashley enjoys going on adventures with her husband and their baby!

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Personal Agent

Learn more about Mandy

Mandy started at Full Access in December of 2015. She was born and raised in Florence, Oregon and attended Western Oregon University. Mandy has worked with individuals who experience disabilities since 2007. Outside of work, Mandy enjoys spending time with her family on the coast going to the beach agate hunting or just to have fun. When Mandy isn’t on the coast with her family, she enjoys spending time with her friends and going thrift shopping.

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Personal Agent

Learn more about Jola

Bio Coming Soon.

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Coming Soon

Personal Agent

Learn more about

Bio Coming Soon.



Personal Agent

Learn more about Art

Art’s favorite food is chocolate fudge brownie ice cream. If he were an animal, he would be a wolf, as he likes to travel in a pack. His favorite thing about working at Full Access is helping people daily by assisting them in the goals they want in their life.

Katrina Anderson


Personal Agent, Cottage Grove

Learn more about Katrina

Katrina has worked in social service settings for over twenty years. She has done everything from 24 hour residential management, to managing employment and community programs, to working with child welfare. Katrina grew up in the local area and currently resides just outside of Cottage Grove with her son Riley. In her free time, she enjoys reading, crafting, hiking, camping, exploring, 4 wheeling, movies, theater, road trips, and spending time with her family. Katrina has a passion for increasing services available in the South Lane area and is a strong advocate for her clients.

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Data Processing Specialist

Learn more about Randy

Bio Coming Soon.

Kristie Krinock


Assessor/ QA Specialist

Learn more about Kristie

Kristie was born and raised in Sunnyvale, California and received her B.A. in Psychology from the University of Montana. Her beginnings in this field started at an early age. Her mom owned a home day care where she welcomed many children with varying abilities over the years. In elementary school Kristie volunteered to work in the Resource Room. Trailers were set up in the field and all kids regardless of their level of ability were taught in those rooms. The need for advocacy became apparent at this young age as she questioned teachers and the principal as to why her friends couldn’t be in the same classroom as everyone else. In Junior High and High School she volunteered for Parks and Recreation in Sunnyvale teaching ballet and gymnastics to kids with varying abilities. At the University of Oregon, Kristie worked at Disability Services, helping to make the campus a place where everyone was treated equally and enjoyed the same opportunities. Prior to coming to Full Access Kristie worked 14 years at Alvord-Taylor in varying positions.  She is very excited to continue to help people become integrated into their communities and to teach the community how to be inclusive for all. Kristie’s favorite color is yellow. If she were an animal, she would be a tiger. She can saran wrap the heck out of anything and make it leak proof – and she always finds the silver lining in any situation!



Assessor/ QA Specialist

Learn more about Debbie

Debbie has worked with people with disabilities for over 20 years, 15 of those years has been as a case manager. She has also received her CADC1 (Certified Alcohol Drug Counselor 1) certification and worked in the drug and alcohol recovery field, but missed advocating and helping clients achieve their independence. Debbie loves cats and dogs. Her favorite weekend activity is sleeping. Her favorite place that she has traveled is Tokyo, Japan. She would love to be able to have dinner with all 3 of her girls in one place at the same time. Her hidden talent is wiggling her ears!

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